Dear valued customer,
We would like to inform you of our policies regarding delivery lead time and charges for our freight company in the UK.
DELIVERY LEAD TIME
Please note that the delivery times we provide are estimates only and based on the best available information at the time of estimation. If you have any disagreements with the estimated delivery time, please notify us in writing within seven days of placing your order. Special delivery conditions requested by you should also be given in writing at the time of order placement. If necessary, conditions and charges may change accordingly.
Shipping Policy by Region
| Region / Country | Shipping Fee | Free Shipping Threshold | Estimated Delivery Time |
|---|---|---|---|
| United Kingdom (UK) | £29.99 for orders under £250 | Free shipping over £250 | 12–16 weeks (84–112 days) |
| EU – Zone 1 Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Switzerland |
£129 for orders under £2999 | Free shipping over £2999 | 12–16 weeks (84–112 days) |
| EU – Zone 2 Bulgaria, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Moldova, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Sweden |
£239 (no free shipping) | – | 12–16 weeks (84–112 days) |
Note: Delivery timelines apply from the date your order is placed. All shipments are international and may be subject to customs clearance delays.
DELIVERY CHARGES
Delivery charges for most products are based on the size, weight, and delivery address of the products ordered. However, UK delivery charges for some products are based on the order value, with free delivery available for orders above certain values. You can check these charges at the Cart or Checkout pages. Please note that delivery charges for large items may be significantly higher than for smaller items. If you have any issues with delivery charges, please get in touch with us, and we will work out the best quote for you.
Deliveries outside the UK may be subject to import duties and taxes outside our control. Once the shipment reaches the destination country, the relevant authorities or the courier company will contact you with further information on these charges, which you must pay before the goods can be delivered.
VAT (value added tax)
All prices on our website include applicable UK VAT at the current rates. Customers from outside the UK (including countries in the European Union) do not need to pay UK VAT. The UK VAT for orders with delivery addresses outside the UK will be deducted at the Checkout. However, customers from outside the UK (including countries in the European Union) will be liable for paying any applicable local VAT or similar sales taxes.
DELIVERY OF STANDARD ITEMS
Standard items are shipped directly from their suppliers in China and usually dispatched within 5 – 7 working days. These items have a delivery time of 4 – 6 weeks. We will provide you with tracking details for your delivery as soon as it is available. Please note that this delivery service is non-timed and is kerbside only.
DELIVERY OF MADE-TO-ORDER ITEMS
Large items and items labelled as Made-to-Order are delivered using a freight forwarding service. Made-to-Order items have an estimated lead time of 14 – 18 weeks and are delivered at street level. The delivery personnel will bring your items to the front door or the closest possible ground floor location (such as the lobby). They will not go upstairs or enter the residence (due to liability reasons). The customer is responsible for transport beyond this point. Our obligation is to get the product to you safely but not inside your house. The order is left in the original packaging. Deliveries don’t include unpacking, assembly or installation. Your home delivery will be scheduled with an estimated date of delivery given by the courier company.
IMPORT TAXES & DUTIES
Bonnemod’s policy regarding orders outside of the UK is that they are shipped on a Delivery Duty Unpaid (DDU) basis. This means that any customs import taxes and duties are not included in the final price of your order. It is possible that your order may be subject to local taxes and import duties imposed by your local customs authority or shipping carrier.
Unfortunately, Bonnemod is unable to calculate the exact amount of duties and taxes that your order may incur, as these charges are imposed directly by the destination country and can vary from country to country.
It is the customer’s responsibility to pay for these fees in order to receive their goods. Failure to do so may result in delays and potential storage fees for which Bonne Mod cannot be held responsible. If the customer refuses to pay these fees, the Goods may be returned, and additional costs will be accrued. Please note that the customer is fully responsible for checking their country’s unique policies and rulings regarding imports.
Bonnemod cannot be held responsible for any costs incurred from the release of goods from any customs office. In the event that Goods are refused by the customer at Customs in the destination country, Bonnemod reserves the right to deduct 20% of the total value of the order from any refund to cover return, storage, and insurance for shipment.
