Privacy Policy

1. Introduction

This Privacy Policy describes how bonnemod.com collects, uses, stores, and protects the personal data of individuals who visit our website and purchase our products. At bonnemod.com, we are committed to ensuring the privacy and security of your personal information. This policy is designed to provide you with a clear understanding of our data processing practices, in accordance with the laws of the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR) . It is important to us that you feel confident in how we handle your data and understand your rights in relation to it .  

2. Data Controller and Contact Information

The data controller responsible for the processing of your personal data in connection with bonnemod.com is. We are committed to being transparent about our data processing activities and ensuring that you can easily contact us with any questions or concerns regarding your privacy.

Our full contact details are as follows:

Email: [email protected] Phone number: 0203 617 4248

It is important that the contact information we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us .  

3. Information We Collect

In order to provide you with our products and services, we collect various types of personal data. This information can be broadly categorized as follows:

• Personal Identifiers and Contact Information: This includes your name (first and last), email address, phone number (if provided), billing address, and shipping address. This information is essential for processing your orders and communicating with you .  
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• Account Information: When you register an account on bonnemod.com, we collect your chosen username and password. We also store your purchase history, saved addresses and payment methods for your convenience, as well as your preferences and settings related to your account . The website functionality allows for user registration, as indicated by the “Login / Register” option.  
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• Payment Information: When you make a purchase, we collect necessary payment information, which may include your credit or debit card details or other payment method details such as PayPal information. Please note that payment transactions are typically processed through secure third-party payment gateways. We will only store payment information if strictly necessary and in a secure manner .  
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• Browsing Data and Device Information: When you visit and interact with bonnemod.com, our servers automatically collect certain information. This may include your Internet Protocol (IP) address, your browser type and version, your operating system, the type of device you are using (desktop, mobile, tablet), the website that referred you to our site, the pages you visit on bonnemod.com, the date and time of your access, the time spent on each page, and other details about your visit, such as clickstream data .  
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• Information Collected Through Cookies and Similar Technologies: Like many websites, bonnemod.com uses cookies and other tracking technologies to enhance your browsing experience and for various other purposes. These technologies may collect information about your browsing activities on our site. Further details about our use of cookies, including their types, purposes, and how you can manage your preferences, are provided in our dedicated Cookie Policy . The website footer contains a link to the “Cookie Policy”. We also utilize a Facebook pixel for analytics purposes.  
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• Communication Data: If you contact us via contact forms, email, social media, or other similar technologies, we may collect and retain records of that correspondence .  
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4. How We Collect Your Information

We collect your personal data through various means, depending on your interaction with bonnemod.com:

• Direct Interactions: You directly provide us with your personal data when you register for an account, place an order for our furniture, subscribe to our newsletter or marketing communications, contact our customer support team via forms, email, or phone, or participate in any surveys or promotions we may offer . The website’s order processing likely involves a standard online shopping cart system where users add items to their basket.  
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• Automated Collection: Certain information is collected automatically when you browse our website through the use of cookies and other tracking technologies. Our server logs also automatically record information about your access to the website, such as your IP address and browser type .  
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• Third-Party Sources: In some instances, we may receive personal information about you from third-party sources. For example, if you choose to log in to our website using a social media account, we may receive certain information from that platform, subject to your privacy settings with that provider. We may also receive confirmation of payment transactions from our payment processors .  
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5. Why We Use Your Information (Purposes of Processing)

We process your personal data for several specific purposes, which include:

• To Process and Fulfill Orders: We use your personal identifiers, contact information, account information, and payment information to process your orders, arrange for the shipping and delivery of your purchased furniture, communicate with you about your order status and updates, and handle any returns or exchanges .  
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• To Manage User Accounts: If you register an account, we use your personal identifiers and account information to create and maintain your account, authenticate your logins, personalize your user experience on our website, and manage your preferences and settings .  
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• To Provide Customer Support: We use your contact information and communication data to respond to your inquiries and requests, troubleshoot any issues you may be experiencing, and provide you with effective customer support .  
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• To Send Marketing Communications (with consent where required): With your explicit consent, we may use your contact information to send you newsletters and promotional emails about new products, special offers, and company updates that may be of interest to you. We may also personalize these marketing messages based on your browsing history and purchase activity on our website .  
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• To Improve Website Functionality and User Experience: We analyze browsing data and information collected through cookies to understand how users interact with our website, identify areas for improvement, fix any technical issues, and optimize the design and content of bonnemod.com to enhance your overall experience .  
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• To Ensure Website Security and Prevent Fraud: We may use browsing data and account information to monitor for suspicious activity, protect our website against unauthorized access, and prevent fraudulent transactions .  
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• To Comply with Legal Obligations: We may be required to process and retain your personal data to comply with applicable legal obligations, such as maintaining records for tax and accounting purposes or responding to valid legal requests or court orders .  
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6. Legal Basis for Processing

Under the UK GDPR, we are required to have a lawful basis for processing your personal data. The legal bases we rely on for the purposes described above are as follows:

• Consent: We will rely on your explicit consent to send you direct marketing communications via email or SMS and to use non-essential cookies and tracking technologies. When we rely on consent, we will ensure that it is freely given, specific, informed, and unambiguous. You will have the clear option to opt-in, and we will not use pre-ticked boxes. You also have the right to withdraw your consent at any time, and we will make this process easy for you .  
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• Contract: We process your personal data when it is necessary for the performance of a contract with you, such as when you place an order for our products. This includes processing your payment details, arranging shipping, and managing your user account to provide you with the services you have requested .  
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• Legitimate Interests: In certain situations, we may process your personal data based on our legitimate interests or the legitimate interests of a third party, provided that your rights and freedoms do not override these interests. For example, we have a legitimate interest in improving our website functionality and user experience, ensuring the security of our website and preventing fraud, and conducting basic analytics to understand how our website is used . We carefully consider the potential impact on your privacy when relying on legitimate interests.  
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• Legal Obligation: We may need to process your personal data to comply with legal obligations to which we are subject, such as retaining records for tax purposes or responding to valid legal requests .  
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7. Data Security

We have implemented appropriate technical and organizational measures designed to protect your personal data from unauthorized access, loss, or misuse . These measures include:  

• The use of secure servers to store your personal data.
• The encryption of sensitive data, such as payment information, during transmission using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• The implementation of firewalls and intrusion detection systems to prevent unauthorized access to our systems.
• The restriction of access to personal data to authorized personnel who have a legitimate business need to access it.
• The establishment of access controls and authorization procedures to ensure that only necessary personnel can view or modify your data.
• The conduct of regular security audits and vulnerability assessments to identify and address potential weaknesses in our security measures.
• The implementation of procedures to handle any suspected data breaches, including protocols for notification to the relevant supervisory authorities and affected individuals, as required by law .  
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• Providing staff training on data protection and security best practices to ensure that personal data is handled responsibly and securely .  
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8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements . To determine the appropriate retention period for personal data, we consider the volume, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.  

Generally, we will retain your account information and purchase history for as long as your account is active or as needed to provide you with our services. We will retain marketing preferences for as long as you continue to consent to receive marketing communications. Once the data is no longer required, we will either securely dispose of it or anonymize it so that it can no longer be associated with you .  

9. Sharing Your Information with Third Parties

We may need to share your personal data with certain third parties to provide our services effectively. These third parties may include:

• Payment Processors: We share your payment information with secure third-party payment processors to facilitate payments for your orders .  
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• Shipping and Delivery Companies: We share your name and shipping address with postal or courier services to deliver the furniture you have purchased .  
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• Marketing Platforms: If you have consented to receive marketing communications, we may share your contact information with marketing platforms to send you emails and targeted advertisements .  
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• Analytics Providers: We use analytics providers, such as Google Analytics and Facebook Pixel, to track and analyze website usage and performance , B_B1].  
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• Customer Service Software Providers: We may use third-party customer service software to manage and respond to your inquiries .  
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• IT Service Providers: We may share data with IT service providers who assist us with website hosting, maintenance, and other technical support .  
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• Legal or Regulatory Authorities: We may disclose your personal data to legal or regulatory authorities if required to do so by law or in response to a valid legal request .  
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We ensure that our third-party service providers are contractually obligated to protect your personal data in accordance with applicable data protection laws, including the UK GDPR .  

10. International Data Transfers

In some cases, the third parties with whom we share your personal data may be located outside the United Kingdom. Where we transfer your personal data to countries outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR . This may include relying on adequacy decisions issued by the UK government or implementing Standard Contractual Clauses (SCCs) that have been approved by the relevant authorities.  

11. Your Rights Under the UK GDPR

Under the UK GDPR, you have several rights regarding your personal data:

Right	Description	How to Exercise
Right to be informed	You have the right to know what personal data we collect, how we use it, and other relevant information. This information is provided in this Privacy Policy.	Please review this Privacy Policy carefully.
Right of access	You have the right to request a copy of the personal data we hold about you.	Please contact us using the details provided in Section 2.
Right to rectification	You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected.	Please contact us with the correct information.
Right to erasure (‘right to be forgotten’)	You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose it was collected.	Please contact us with your request, outlining the reasons for erasure.
Right to restrict processing	You have the right to request that we limit the way we use your personal data in specific situations, such as while we are verifying the accuracy of your data.	Please contact us with your request, outlining the reasons for restriction.
Right to data portability	You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.	Please contact us with your request.
Right to object	You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.	Please follow the unsubscribe links in our marketing emails or contact us directly with your objection.
Rights related to automated decision-making and profiling	You have the right not to be subject to decisions based solely on automated processing that significantly affects you.	Please contact us if you believe you have been subject to such a decision and would like to request a review.
Right to complain to ICO	If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.	You can find information on how to make a complaint on the ICO website: https://ico.org.uk/.

Export to Sheets

To exercise any of these rights, please contact us using the contact details provided in Section 2 of this Privacy Policy . We will respond to your request in accordance with the UK GDPR.  

12. Cookies and Similar Technologies

bonnemod.com uses cookies and other similar technologies, such as web beacons, to collect information about your browsing activities on our website . Cookies are small text files that websites place on your device as you are browsing .  

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to use its features, such as adding items to your shopping cart and proceeding to checkout. These cookies do not require your consent .  
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• Functional Cookies: These cookies allow our website to remember choices you make and provide enhanced, more personal features, such as remembering your language preferences .  
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• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website’s performance and user experience. Examples include Google Analytics and the Facebook pixel , B_B1].  
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• Marketing/Advertising Cookies: These cookies are used to track your online activity across different websites to deliver advertising that is relevant to your interests. These cookies may also be used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns .  
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When you first visit our website, you will be presented with a cookie consent banner that allows you to manage your preferences for non-essential cookies. You can choose to accept or reject different categories of cookies. You can also manage your cookie preferences at any time through our Cookie Policy page .  

Most web browsers also allow you to control cookies through their settings. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your device. Please refer to your browser’s help documentation for instructions on how to manage your cookie preferences .  

13. Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us . Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage you to be aware when you leave our website and to read the privacy policies of each and every website that collects personal information .  

14. Children’s Privacy

bonnemod.com does not knowingly collect personal data directly from children under the age of 13 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately using the contact details provided in Section 2. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to promptly delete that information from our records .  

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or website functionality . We will notify you of any significant changes by posting a prominent notice on our website or by sending you an email notification if we have your email address. We encourage you to review this Privacy Policy periodically for any updates. The date of the last update will be indicated at the top of this policy.  

This Privacy Policy was last updated on March 21, 2025.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact us using the following details:

Email: [email protected] Phone number: 0203 617 4248

We are committed to addressing any concerns you may have and ensuring the ongoing protection of your personal data . If you wish to exercise any of your rights under the UK GDPR, please contact us using the information provided above.