PRIVACY POLICY

This Privacy Policy describes how bonnemod.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit bonnemod.com, we collect information about your device, interaction with the Site, and data necessary to process your orders. If you contact us for support, we may collect additional information.

“Personal Information” in this policy means any data that can identify you as an individual. See the breakdown below:

Device Information

  • Examples collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and site interactions.

  • Purpose: To ensure the Site loads correctly and to optimise performance through analytics.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: May be shared with analytics and service providers (e.g. Google, Meta) for business operations.

Order Information

  • Examples collected: Name, billing and shipping address, payment details (e.g. credit card, PayPal), email, and phone number.

  • Purpose: To process your orders, take payments, arrange shipping, send confirmations and updates, screen for fraud, and provide marketing (based on your preferences).

  • Source: Provided directly by you.

  • Disclosure: Shared with service providers such as payment gateways, delivery couriers, and email providers.

Using Personal Information

We use your personal information to:

  • Provide and deliver products and services

  • Process payments and fulfill orders

  • Offer customer support

  • Communicate with you

  • Send promotional emails (if you opt-in)

  • Improve and personalise your experience

  • Prevent fraud and ensure compliance

Lawful Basis

Under the UK GDPR, if you are located in the UK or EU, we process your personal data based on:

  • Your consent (e.g. for marketing or cookies)

  • Contractual necessity (to fulfil orders)

  • Legal obligations (e.g. accounting, tax)

  • Legitimate interests (e.g. to operate and improve our services)

Retention

We retain your information for as long as necessary to provide our services and comply with legal requirements. You may request deletion of your data at any time (see “Your Rights” below).

Automated Decision-Making

We do not use your personal data for fully automated decision-making that has legal or significant impact.

However, our payment and fraud prevention tools may temporarily block transactions that appear suspicious (e.g. failed payment attempts), purely to protect your account.

Your Rights (UK & EU Residents)

Under the UK and EU GDPR, you have the right to:

  • Access the data we hold about you

  • Correct or update inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability (receive your data in a portable format)

  • Withdraw consent at any time (e.g. marketing preferences)

To exercise these rights, please contact: [email protected]

Cookies

We use cookies to enhance your browsing experience. Cookies remember your preferences (like currency, cart contents, or login) and help us understand how you use our site.

Types of cookies we use:

  • Essential – Required for site functionality (e.g. checkout)

  • Performance – Analytics to improve site experience

  • Marketing – Ads tailored to your interests

  • Social – For embedded social media or sharing tools

You can manage cookie preferences via our banner or browser settings. Learn more in our Cookie Policy.

Do Not Track

We do not currently alter our data collection practices in response to “Do Not Track” signals, as no standard exists for how websites should respond.

Sharing Your Personal Information

We may share your data with:

  • Payment providers (e.g. Stripe, PayPal)

  • Shipping carriers (e.g. Royal Mail, DHL)

  • Marketing platforms (e.g. Google, Facebook/Meta)

  • Analytics tools (e.g. Google Analytics)

  • Customer service platforms (e.g. email support or CRM systems)

  • Authorities if legally required

All data is shared securely and only for legitimate business needs.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. Updates will be posted on this page with the effective date.

Last updated: 21 March 2025

Contact Us

If you have any questions or would like to make a request under this policy, please contact us at:

Bonne Mod Ltd.
Email: [email protected]
Phone: 0203 617 4248
Website: www.bonnemod.com

3rd Floor,
86-90 Paul Street,
EC2A 4NE

London, United Kingdom

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