We offer a 30-day return policy, giving you ample time to request a return after receiving your item.

To qualify for a return, your item must be in its original packaging, with tags attached, and in the same condition that you received it – unworn or unused. Additionally, you’ll need to provide proof of purchase, such as a receipt.

If you’d like to initiate a return, simply contact us and we’ll guide you through the process. We’ll provide you with instructions on where and how to send your package back. Please note that we won’t accept any items sent to us without prior approval for a return.

Items that have been specifically made-to-order with a particular finish or upholstery color according to the customer’s requirements cannot be returned. This complies with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Made-to-Order’ items are those that are custom-made based on the customer’s choice of finishes, and are manufactured according to these specifications. All ‘Made-to-Order’ items are clearly identified as such on the corresponding product page. If you receive a damaged or faulty order, a replacement will be created and delivered to you as soon as possible.

Please only place an order if you are absolutely certain that the item and finish are suitable for your requirements. Once an item has been entered into production, you will not be able to modify the order or return it because it does not meet your expectations, unless we have not supplied the correct item or specifications as per your order confirmation. Furthermore, it is essential that you ensure access to your property is feasible, as delivery will proceed based on the assumption that you have verified the item’s dimensions and it can fit through all doorways, stairwells, and in the intended area of use. Please note that Bonne Mod cannot be held accountable for this requirement during the ordering process.

Customers have the right to return their order within 14 days of receiving it, but only if the product and its original packaging can be returned in the same condition as when received.

If there are any damages caused during delivery or incorrect deliveries, customers should inform Bonne Mod via email within three days of receiving the goods, along with a clear digital image of the problem.

Customers will be responsible for the return costs. Upon receipt, Bonne Mod will inspect the goods to verify any damages. It is important that the goods are in substantial integrity to exercise the right of withdrawal.

If the goods have been damaged during transport, Bonne Mod will inform the customer within five working days of receipt. The customer can then make a timely complaint against the carrier of their choice to get a refund of the value of the product (if insured). In this case, the product will be made available to the customer for return, while also cancelling the withdrawal request.

Bonne Mod shall not be held responsible for any damage, theft, or loss of goods returned through uninsured shipments.

The consumer cannot exercise the right of withdrawal for goods that are made-to-order, custom-made, or based on personal choice or personalized in COM, as stated in article 55 of Legislative Decree 09/06/2005 no. 206. For more information, please contact our customer service.

CANCELLATION

If you have placed an order for a made-to-order or custom-made item, please note that you can only cancel or modify it within seven days of placing the order. After this time, we will assume that production has already started, and any cancellation or modification will no longer be possible. Therefore, it is essential that you carefully check the specifications of the item you are ordering and ensure that it meets your exact requirements before placing the order. Once the manufacture process has started, we cannot make any changes to your order.

Please note that made-to-order or custom-made items cannot be cancelled, exchanged, or refunded, even if there is an unforeseen delay. However, if your order has not been delivered before the 30th calendar week, you may cancel and request a refund.

Please be aware that items made using the customer’s own material (COM) are final, and no cancellation, exchange, or refund will be possible.

If you wish to return a standard product without any custom finishes, please contact us within 14 calendar days of receiving your order. Items must be returned within 14 days of cancellation to receive a refund. Please note that a 20% restocking fee will be charged for unwanted items returned.

Bonne Mod is not responsible for any item that is not returned in accordance with the instructions below.

The product you return must be in new, unused condition with all original packaging and product tags still attached. The item must not show any signs of wear or use, or it will not be accepted for return. In such cases, the item will be returned to the purchaser. The cost of returning any unwanted products will be the responsibility of the buyer. Please make sure you keep all original packaging and carefully repackage the item for shipment. It is the buyer’s responsibility to insure the goods during transit.

We work closely with our distribution partners to ensure that your merchandise arrives safely. However, damages from shipping and handling may occur at times. In case of any damages, please notify us within 48 hours of receiving the item with pictures and a description of the damages. To protect you and your merchandise, and to enable us to make a claim on your behalf if items are lost or arrive damaged due to transport, it is essential that you inspect all merchandise carefully upon delivery before signing the “Proof of Delivery” receipt. If you are unable to inspect your merchandise for any reason, please declare the merchandise as damaged on the Proof of Delivery before signing. Signing the Proof of Delivery receipt without indicating any damages will release the transporter from all responsibility for loss or damage to your goods, and prevent us from filing damage claims on your behalf.

Once you have signed for a shipment, any damage that occurs from that point will not be considered as transit damage and will not qualify for a damage claim to replace the product. Please keep all original packaging and inserts. Damaged products can only be replaced, unless otherwise advised by our team.

Actual photos of the damage must be emailed immediately after receipt of the order. Please remember to retain the original packaging, as it is considered evidence in a claim.

*Bonne Mod reserves the right to request the return of the defective unit before sending a replacement. The defective unit must be properly packaged.

** Please remember to retain the original packaging! If the item is damaged, the packaging is considered evidence in a claim.

As a resolution, we will either provide you with a new product, a replacement part, offer a blemish discount, or offer local repair reimbursement at our discretion. If you do not wish to accept any of our solutions to the case, you will be responsible for returning the item(s) to us in order to receive your refund.

If a Made-to-Order item is received damaged or defective, we will repair it locally or arrange a replacement of the parts at no cost to the client. However, the following action is necessary:

Upon receipt of the goods, inspect the packaging before opening it, and photograph any external damage. The courier company/driver must be informed directly upon delivery, and all packaging must be kept as the courier company must view the contents for any claim to be accepted. Failure to do so will be taken as acceptance by you that all goods were received in perfect condition and no claim can be made for a repair or replacement.

Unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage or defect cannot be made after three days.

Any claim regarding a damaged or defective item must be made at once by email with photographic evidence.

Whenever a Made-to-Order product is returned by a client, it must be adequately packed in the original packaging to prevent further damage.

Actual photos of damage must be emailed immediately after receipt of the order.

Due to the logistics involved, reported problems from EU countries will be dealt with financial reimbursement. We do not collect any returned items. We either a) send replacement parts or b) pay compensation for items damaged or missing. The warranty is void in all cases whereby any item has been modified from its original condition.

If you do not wish to accept our offer to replace or repair the item, then the item must be returned to us for a refund. The cost of the return will be at the client’s expense, as we do not collect return items.

** Please remember to retain the original packaging! If the item is damaged, the packaging is considered evidence in a claim.

In the event of a problem, please contact us as soon as possible.

After we receive and inspect your returned item, we will notify you whether your refund has been approved or not. If it is approved, the refund will be automatically issued to your original payment method. For payments made by debit or credit card, the refund will be issued to the same card used for the purchase. If the original payment method was bank deposit, we will issue a store credit as a refund. Please note that it may take some time for your bank or credit card company to process and post the refund.